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Computer User Support Specialist
Remote Contract Platform: Micro1
About the Role
A structured technical support opportunity focused on applying advanced troubleshooting expertise to a project supporting the development and training of next-generation AI systems. Domain expertise in IT support is the primary requirement; prior AI experience is not necessary.
This opportunity is ideal for experienced IT support professionals who can diagnose complex technical issues, communicate solutions clearly, and work independently in a remote environment.
The work involves evaluating real-world hardware, software, operating system, and networking scenarios and providing high-quality technical input, where accuracy, documentation, and practical troubleshooting judgment are critical.
What You'll Do
- Diagnose and resolve hardware, software, and networking issues using established troubleshooting practices.
- Provide technical guidance for Windows, macOS, and Linux operating systems.
- Troubleshoot network connectivity involving TCP/IP, VPN, and DNS configurations.
- Document troubleshooting procedures, resolutions, and user interactions within ticket management systems.
- Provide detailed technical process insights to improve support workflows and training data quality.
- Communicate technical concepts clearly through written and verbal channels in an asynchronous work environment.
- Identify recurring support issues and recommend practical process improvements.
Requirements
- Minimum 3 years of experience providing Tier 2 or Tier 3 IT support.
- Strong hardware and software troubleshooting capabilities across multiple platforms.
- Solid understanding of TCP/IP, VPN, DNS, and general network troubleshooting.
- Experience using ticket management systems and maintaining accurate technical documentation.
- Ability to explain technical concepts clearly to users with varying levels of technical knowledge.
- Strong written and verbal communication skills.
- Ability to work independently, prioritize technical tasks, and meet project requirements in a remote environment.
- Reliable access to the tools and systems required for remote technical support work.
- CompTIA A+, Network+, ITIL, or comparable certifications are preferred.
- Experience identifying recurring technical issues and contributing actionable process improvements is preferred.
Application Note: By submitting your profile for this partnered position, our team can quickly review your background and reach out to present you with this specific opportunity or match you with similar AI Training projects.